Türsab Mesafeli Sözleşme

AYT VIP TRANSFERS - TÜRSAB Distance Selling Contract

ARTICLE 1: PARTIES

1.1. AGENCY (SELLER)

Title: HEPHAISTOS TRAVEL SEYAHAT ACENTASI (AYT VIP TRANSFERS)
Address: SOĞUCAKSU MAHALLESİ ÇEKİRGE SK. ÇAĞDAŞ SİTESİ A BLOK APT. NO:6 AE ANTALYA
Phone: +90 532 135 19 15
Email: [email protected]
TÜRSAB License No: A-8868

1.2. CONSUMER (BUYER)

The real or legal person who purchases services via the website or communication channels, whose information is included in the reservation form.

ARTICLE 2: SUBJECT OF THE CONTRACT

The subject of this contract is to determine the rights and obligations of the parties in accordance with the provisions of the Law No. 6502 on the Protection of the Consumer, the Regulation on Distance Contracts, and the TÜRSAB legislation regarding the sale and performance of the VIP transfer, welcoming, and/or tourism transportation service ordered (booked) electronically by the Consumer via the Agency's website https://www.aytviptransfers.com/.

ARTICLE 3: CONTRACT PRICE AND PAYMENT TERMS

• 3.1. The total price of the service subject to the contract, including VAT, is clearly stated in the reservation form and the confirmation email sent to the Consumer.
• 3.2. The Consumer is obliged to pay this amount using their chosen payment method (Credit Card, Bank Transfer/EFT, or Cash in Vehicle, etc.).
• 3.3. The Agency reserves the right not to start the transfer service until the full payment or the prepayment amount determined at the time of reservation is collected.

ARTICLE 4: GENERAL PROVISIONS AND PERFORMANCE OF THE SERVICE

• 4.1. The Consumer declares that they have read and informed themselves about the basic characteristics, sales price, payment method, and preliminary information regarding the performance of the service subject to the contract on the website, and have given the necessary confirmation in the electronic environment.
• 4.2. The Agency is obliged to be present at the time and location specified by the Consumer in the reservation form, with the agreed vehicle type.
• 4.3. Delays or operational disruptions in the flight times notified by the Consumer are tracked by the Agency. The Agency does not charge an extra fee for such delays not caused by the Consumer. However, the Agency cannot be held responsible for disruptions arising from the Consumer providing incorrect information (wrong date, wrong flight code, etc.).
• 4.4. The number of passengers and luggage volume declared by the Consumer during the reservation are essential. The Agency has the right to refuse the service or demand an additional fee if persons exceeding the agreed vehicle capacity or non-standard luggage (wheelchair, baby stroller, sports equipment, etc.) are not notified in advance.

ARTICLE 5: CANCELLATION, TRANSFER, AND MODIFICATION CONDITIONS

• 5.1. If the Consumer notifies the Agency of their cancellation request at least 24 hours before the start time of the transfer service, the entire amount paid will be refunded without any deductions.
• 5.2. No refund will be made for cancellations made less than 24 hours before the start of the service or if the Consumer fails to arrive at the meeting point without a valid excuse (No-Show).
• 5.3. The Consumer may request a change in time and route up to 6 hours before the start of the service. These changes are carried out subject to the operational availability of the Agency and the payment of any potential price difference by the Consumer.
• 5.4. The Agency reserves the right to cancel the service in cases it deems necessary (operational disruptions, vehicle breakdown, etc.). In this case, the entire amount paid by the Consumer is refunded, or an equivalent vehicle/service of the same standard is provided upon mutual agreement.

ARTICLE 6: FORCE MAJEURE

Force majeure events stated in the laws are unforeseeable situations such as adverse weather conditions, road blockages, strikes, terrorism, war, natural disasters, cancellations, or hindrances by state authorities that prevent the start or continuation of the service despite the Agency having shown all necessary care and taken precautions. The Agency cannot be held responsible in case the service cannot be performed or is performed incompletely due to force majeure.

ARTICLE 7: DISPUTE RESOLUTION

In disputes arising from the implementation of this contract, the provisions of the TÜRSAB Kütahya Schedule (TÜRSAB Arbitration Board) are primarily valid. In unresolved cases, Consumer Arbitration Committees up to the value announced annually by the Ministry of Customs and Trade, and Consumer Courts and Enforcement Offices in the Agency's settlement area for cases exceeding this value, are authorized.

ARTICLE 8: ENFORCEMENT

When the Consumer completes the reservation process via the website, they are deemed to have read, understood, and accepted all articles of this contract. This contract enters into force upon confirmation of the reservation.