Protection of Personal Data
At AYT VIP TRANSFERS, we attach great importance to the security and confidentiality of your personal data. We take due care to ensure that the personal data shared by our customers, website visitors, business partners, suppliers, and all related individuals are processed, stored, and protected in compliance with the Law No. 6698 on the Protection of Personal Data (“KVKK”) and the applicable legislation.
This text has been prepared to inform you about the personal data processed by AYT VIP TRANSFERS in its capacity as a data controller. It covers the scope of personal data collected, the purposes for which such data are processed, the legal grounds relied upon, the parties with whom such data may be shared, the retention periods, and the rights of data subjects.
1. Data Controller
Pursuant to the KVKK, your personal data may be processed by AYT VIP TRANSFERS acting as the data controller. Our company processes your personal data in accordance with the applicable legislation and within the framework described below in relation to the transfer, transportation, booking, and customer support services we provide.
2. What is personal data?
Personal data means any information relating to an identified or identifiable natural person. Information such as your name, surname, phone number, email address, booking details, payment information, IP address, location information, requests, and complaint records that directly or indirectly make you identifiable are considered personal data.
3. What personal data may we collect?
Depending on the nature of the service, the following categories of data may be processed:
Identity information: Name, surname, date of birth, nationality information, and other details required for identity verification when necessary.
Contact information: Phone number, email address, address details, and communication records.
Booking and service information: Pick-up and drop-off locations, flight details, travel date and time, number of passengers, luggage details, vehicle preference, and special requests.
Transaction and financial information: Payment method, payment records, invoice details, and limited financial data used in accounting processes.
Customer transaction data: Requests, suggestions, satisfaction feedback, complaint records, and information related to call center communications.
Digital usage data: IP address, cookie records, traffic data, device information, website usage data, and session logs.
Marketing data: Information regarding your campaign, promotion, and commercial electronic communication preferences, if you have provided explicit consent.
4. By which methods do we collect your personal data?
Your personal data may be collected by AYT VIP TRANSFERS through different communication and transaction channels by automated or non-automated means. These channels may include the website, online booking forms, call center, email correspondence, WhatsApp and similar digital communication tools, social media accounts, face-to-face meetings, customer support records, third-party booking platforms, business partners, and technical service providers.
When you visit our website, certain technical data and cookie data may also be processed in order to improve user experience, ensure security, measure system performance, and fulfill legal obligations.
5. For what purposes do we process your personal data?
Your personal data may be processed by AYT VIP TRANSFERS for the following purposes:
creating and managing booking processes;
planning and providing transfer services;
managing customer requests, modification requests, and cancellation processes;
carrying out payment transactions and completing invoicing procedures;
providing customer support services;
evaluating complaints, suggestions, and satisfaction feedback;
improving the website and digital platforms;
conducting information security processes;
enhancing service quality and improving operational processes;
fulfilling legal obligations;
responding to requests from authorized public institutions and organizations;
conducting campaign, promotional, and marketing activities if you have provided explicit consent.
6. What are the legal grounds for processing your personal data?
Your personal data are processed based on the legal grounds set out in Articles 5 and 6 of the KVKK. Accordingly, your data may be processed where:
it is expressly provided for by law;
it is directly related to the establishment or performance of a contract;
it is necessary for the data controller to fulfill its legal obligations;
it is necessary for the establishment, exercise, or protection of a right;
it is necessary for the legitimate interests of the data controller, provided that it does not harm your fundamental rights and freedoms;
your explicit consent is obtained where required.
7. To whom and for what purposes may we transfer your personal data?
Your personal data may be shared with third parties in a limited and proportionate manner in order to properly provide services and fulfill legal obligations.
In this context, your data may be shared with business partners supporting booking, operations, transportation, and customer service processes; providers offering information technology, server, software, database, security, call center, cloud, and technical support services; institutions providing accounting, finance, and payment infrastructure services; professional parties from whom legal, audit, and consultancy services are obtained when necessary; and authorized public institutions, organizations, courts, and administrative authorities when required by legislation.
Your personal data are transferred only to the extent necessary and in compliance with the applicable legislation. In cases where data transfer abroad is required, the procedures and safeguards set forth under the KVKK are also observed.
8. How do we protect your personal data?
AYT VIP TRANSFERS takes appropriate technical and administrative measures to prevent the unlawful processing of and access to your personal data, to ensure their preservation, and to protect data security. In this context, access authorization controls, system security measures, record and log management, up-to-date software usage, staff awareness practices, and confidentiality obligations with third-party service providers are implemented.
Although absolute security cannot be guaranteed in electronic environments, AYT VIP TRANSFERS makes every reasonable effort to apply all current and necessary security measures.
9. How long do we retain your personal data?
Your personal data are retained for the period required by the purposes of processing and within the retention periods prescribed by applicable legislation. Once the purpose of processing ceases to exist, the retention period expires, or the legal grounds requiring the retention of the data no longer apply, your personal data are deleted, destroyed, or anonymized.
When determining retention periods, contractual relationships, tax legislation, commercial law, consumer legislation, accounting obligations, dispute processes, and information security requirements are taken into account.
10. What are your rights under the KVKK?
Pursuant to Article 11 of the KVKK, to the extent that your personal data are processed by AYT VIP TRANSFERS, you have the following rights:
to learn whether your personal data are processed;
to request information if your personal data have been processed;
to learn the purpose of processing your personal data and whether they are used in accordance with that purpose;
to know the third parties to whom your personal data are transferred domestically or abroad;
to request the correction of incomplete or inaccurate personal data;
to request the deletion or destruction of your personal data within the framework of the conditions set forth in the KVKK;
to request that correction, deletion, or destruction operations be notified to third parties to whom the personal data have been transferred;
to object to the occurrence of a result against you through the analysis of processed data exclusively by automated systems;
to request compensation for damages in case you suffer damage due to unlawful processing of your personal data.
11. How can you exercise your rights?
You may submit your requests under the KVKK to AYT VIP TRANSFERS through the methods provided under the applicable legislation. Your requests will be finalized free of charge as soon as possible and no later than thirty days, depending on the nature of the request. However, if the process requires additional cost, a fee may be charged in accordance with the relevant legislation.
Including your name, surname, contact details, subject of the request, and information and documents verifying your identity in your application will contribute to the faster and healthier management of the process.
12. Commercial electronic communications and marketing processes
If you have provided explicit consent or another legal basis permitted by the applicable legislation exists, campaign notifications, announcements, opportunities, service promotions, and customer satisfaction communications may be sent to you through electronic communication channels. If you do not wish to receive such communications, you may update your communication preferences using the opt-out methods provided to you.
13. Cookies and website usage
Cookies and similar technologies may be used on our website to improve user experience, analyze site performance, ensure security, and perform certain functions. You can access more detailed information regarding the use of cookies through our separately published Cookie Policy.
14. Updates and changes
AYT VIP TRANSFERS reserves the right to make updates to this information notice in line with applicable legislation, operational needs, and changes in data processing processes. The updated text shall be deemed effective as of the date it is published on our website.
15. Contact
You may submit any questions, requests, and applications regarding the processing of your personal data to AYT VIP TRANSFERS through the communication channels available on our website.
